Complaints Policy in the Online Store

1. Introduction

These rules define the procedure for complaints regarding products purchased in our online store (hereinafter referred to as the "Store"). Complaints are considered in accordance with applicable legal regulations.

2. Filing a Complaint

Complaints can be submitted:

• By e-mail to the address: shop@pmmpenergy.com
• In writing to the address of the Store's registered office:
  PMMP Energy
  ul. Sowia 1, 81-198 Suchy Dwór

In the complaint, please provide:

• Accurate contact details (name, surname, e-mail address, telephone number)
• Order number
• Description of the problem with the product and any photos showing the defect

3. Complaint Handling Deadlines

• Complaints are handled in a timely manner 14 days since receiving them.
• If it is necessary to obtain additional information from the customer, this time period may be extended.

4. Final Decisions

Each complaint is considered individually, taking into account the circumstances of the case. Possible solutions include:

• Replacing the product with a new one
• Product Repair
• Money back
• Rejection of the complaint if it is deemed unfounded

5. Responsibility

• The store is responsible for physical defects of products in accordance with applicable law.
• The store is not liable for damages resulting from improper use of the products by the customer.

6. Conclusion

These rules constitute an integral part of the Store's regulations and apply to all customers.
If you have any questions or concerns, please contact our customer service department.